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Shipping & returns

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Order Tracking

Cue the anticipation! Track your eyewear every step of the way.

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Request a return

Not the frame for you? No worries, we’ve got 30-Days Free Returns

Shipping


Returns


Warranty


At Visology, we are committed to delivering
your purchases swiftly and securely.

Processing
Processing TimeOrders are typically processed within 5-7 business days. However, sometimes processing times may be slightly longer.
Delivery Time
The estimated shipping varies based on location. Generally orders are delivered within 7-10 business days.
Shipping Partners
We collaborate with trusted shipping carriers to ensure reliable delivery of your orders, allowing us to offer you the best shipping.

We gladly accept returns for all prescription glasses that are in impeccable condition within 30 days of your order.

60 Days Returns, No questions asked
30 Days Returns,No questions asked.
Chat with support to process return
If you want to process your return, you need to go to our online live chat support, where our agents will be happy to assist you.
Items for returns must be in original condition
Items must be in its original conditions and undamaged.

We provide a 1-year warranty for your peace of mind.

For more information visit our live chat support,
where our agents will be happy to assist you.
STANDARD (INCLUDED)
1 Year, Frame warranty. Manufacturer defects only.

1 Year, Glare Free Coating.
EXTENDED
1 event a year for any reason.

Customer is required to pay only 25% of the retail price.
SINGLE VISION
$14.95
PROGRESSIVE / BIFOCAL
$19.95
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